Deactivate and Delete User Account

COMING SOON

This guide explains how to deactivate and delete a user from your organization. You’ll find step-by-step instructions for managing user accounts, including how to handle deactivating and deleting user accounts, and what effects these actions have on user data across CAKE.com applications.

Users can deactivate themselves from workspaces and organizations.
Owners can delete organization members’ personal data while those members’ workspace data remains.

Deactivate user from workspace

When a user is a member of only one workspace within an organization and is deactivated from that workspace, they are also deactivated from the organization. User can be deactivated from the Workspace management page, which triggers an immediate deactivation from the workspace and informs the user that they are removed from the organization.

Each organization needs to have at least one workspace, and every user account is associated with an organization.

To deactivate user at workspace-level:

1. Go to Workspace
2. Click on specific Workspace where you want to manage the user
3. Click on the Manage in [Clockify/Pumble/Plaky] to manage user in that specific workspace
4. Select the user and follow the instructions to deactivate them

Deactivate user from organization

In the Organization settings, users can deactivate themselves from an organization. 

To do that:

1. Navigate to Organization settings
2. Choose to deactivate your account
   A prompt will inform you that deactivation will result in losing access to all associated workspaces and data. If you wish to rejoin, you’ll need to contact the workspace owner.
3. You can:
   • Cancel the action
   • Confirm and deactivate themselves

Organization owners can also deactivate other users from an organization. 

To do that:

1. Navigate to the Members page 
2. Find the user you want to deactivate and open their Member details
3. Choose to deactivate user from all workspaces individually

After deactivation:

• User receives a confirmation message
• Their status changes to deactivated across all workspaces, and they lose access immediately
• They are redirected to any other organizations they belong to

If the user deactivates themselves from their only organization, their account will be deleted and they must create a new organization to use CAKE.com apps.

Reactivation: Deactivated users can be reactivated and rejoin workspaces or organizations. 

Deactivation/reactivation and any other changes to user’s account information will be reflected across all workspaces of all apps with their account.

Reactivate deactivated user

If a user is deactivated from all workspaces and organizations they are a member of, they won’t have any access to them, but they are still in the CAKE.com database. Therefore, when that user is reactivated, their account and associated data will be restored, allowing them to regain access to the workspaces and organizations they were previously a part of.

Delete user profile from organization

Owners can delete a user’s personal data from an organization via the Members page.

To delete user profile:

1. Navigate to the Members page
2. Select the Delete user profile option
3. Confirm the deletion

After deletion:

• User receives confirmation email
• User’s personal data is permanently removed
• User’s workspace data remains available
• all workspace data is anonymized by being associated with an alias ‘deleteduser’
• User is removed from all pages containing their data
• If this was their only organization, their account is fully deleted

Deleted user loses access to the organization and their deleted profile. If re-invited, they are treated as new users.

If a deleted user belongs to other organizations, they will remain in those organizations unless specifically deleted.