{"id":129,"date":"2024-11-25T09:19:45","date_gmt":"2024-11-25T09:19:45","guid":{"rendered":"https:\/\/cake.com\/help\/?p=129"},"modified":"2025-12-25T12:55:32","modified_gmt":"2025-12-25T12:55:32","slug":"deactivate-and-delete-user-account","status":"publish","type":"post","link":"https:\/\/cake.com\/help\/administration\/deactivate-and-delete-user-account\/","title":{"rendered":"Deactivate and Delete User Account"},"content":{"rendered":"\n<p>This guide explains how to deactivate and delete a user from your organization. You&#8217;ll find step-by-step instructions for managing user accounts, including how to handle deactivating and deleting user accounts, and what effects these actions have on user data across CAKE.com applications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key concepts<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Deactivation<\/strong> removes user from organization, but their data is still there<\/li>\n\n\n\n<li><strong>Deletion<\/strong> permanently removes user&#8217;s personal data from the organization<\/li>\n\n\n\n<li><strong>Revoking an invite<\/strong> cancels access for users who were invited, but haven&#8217;t joined yet <\/li>\n<\/ul>\n\n\n\n<p class=\"user\"><strong>Users<\/strong> can deactivate themselves from workspaces and organizations.<br><strong>Owners<\/strong> can delete organization members&#8217; personal data while those members&#8217; workspace data remains.<\/p>\n\n\n\n<p class=\"note\">User must be <strong>deactivated<\/strong> before they can be deleted from the workspace\/organization.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate user from workspace<\/h2>\n\n\n\n<p>When a user is a member of only one workspace within an organization and is deactivated from that workspace, they are also deactivated from the organization. User can be deactivated from the <strong>Workspace management<\/strong> page.<\/p>\n\n\n\n<p class=\"note\">Each organization needs to have at least one workspace, and every user account is associated with an organization.  <\/p>\n\n\n\n<p><strong>To deactivate user at workspace-level:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Workspace<\/li>\n\n\n\n<li>Click on specific Workspace where you want to manage the user<\/li>\n\n\n\n<li>Click on the <strong>Open in [Clockify\/Pumble\/Plaky] <\/strong>to manage user in that specific workspace<\/li>\n\n\n\n<li>Select the user and <a href=\"https:\/\/clockify.me\/help\/administration\/inviting-users#deactivate-user\">follow the instructions<\/a> to deactivate them<\/li>\n<\/ol>\n\n\n\n<p>The user will immediately lose access and receive a notification about being removed from the workspace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate yourself from organization<\/h2>\n\n\n\n<p>In the <strong>Organization <\/strong>page, users can deactivate themselves from an organization.&nbsp;<\/p>\n\n\n\n<p>To do that:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the <strong>Organization <\/strong>page<\/li>\n\n\n\n<li>Choose to <strong>Leave Organization<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"384\" class=\"wp-image-612\" style=\"width: 950px;\" src=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41.png\" alt=\"\" srcset=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41.png 2930w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41-300x121.png 300w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41-1024x414.png 1024w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41-768x310.png 768w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41-1536x621.png 1536w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-03-21-at-16.10.41-2048x828.png 2048w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><br>A prompt will inform you that deactivation will result in losing access to all associated workspaces and data. If you wish to rejoin, you&#8217;ll need to contact the workspace owner.<\/li>\n\n\n\n<li>You can:\n<ul class=\"wp-block-list\">\n<li>Cancel the action<\/li>\n\n\n\n<li>Leave and deactivate yourself<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate user from organization<\/h2>\n\n\n\n<p>Organization owners can also deactivate other users from an organization.&nbsp;<\/p>\n\n\n\n<p>To do that:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the <strong>Members page<\/strong>&nbsp;<\/li>\n\n\n\n<li>Find the user you want to deactivate and open their <strong>Member details<\/strong><\/li>\n\n\n\n<li>Choose to <strong>deactivate<\/strong> user from all workspaces individually<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"2234\" height=\"1318\" src=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38.png\" alt=\"\" class=\"wp-image-349\" style=\"width:596px;height:auto\" srcset=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38.png 2234w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38-300x177.png 300w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38-1024x604.png 1024w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38-768x453.png 768w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38-1536x906.png 1536w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2024-12-30-at-11.09.38-2048x1208.png 2048w\" sizes=\"auto, (max-width: 2234px) 100vw, 2234px\" \/><\/figure>\n\n\n\n<p>After deactivation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User receives a confirmation message<\/li>\n\n\n\n<li>Their status is updated to <strong>deactivated<\/strong> <\/li>\n\n\n\n<li>They are removed from all organization-level access<\/li>\n\n\n\n<li>They are redirected to any other organizations they belong to<\/li>\n<\/ul>\n\n\n\n<p class=\"note\">If the user deactivates themselves from their only organization, their account will be deleted and they must create a new organization to use CAKE.com apps.<\/p>\n\n\n\n<p><strong>Reactivation<\/strong>: Deactivated users can be reactivated and rejoin workspaces or organizations.&nbsp;<\/p>\n\n\n\n<p class=\"note\">Deactivation\/reactivation and any other changes to user&#8217;s account information will be reflected across all workspaces of all apps with their account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reactivate deactivated user<\/h2>\n\n\n\n<p>If a user is deactivated from all workspaces and organizations they are a member of, they won\u2019t have any access to them, but they are still in the CAKE.com database. Therefore, when that user is reactivated, their account and associated data will be restored, allowing them to regain access to the workspaces and organizations they were previously a part of.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Revoke user invite<\/h2>\n\n\n\n<p>Cancel a pending invitation before a user joins your workspace.<\/p>\n\n\n\n<p class=\"tip\">This action is available to <strong>workspace admins<\/strong> and <strong>organization owners<\/strong> directly from the CAKE.com account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Organization owner<\/h3>\n\n\n\n<p>To revoke an invite as an owner:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <strong>Members<\/strong> page<\/li>\n\n\n\n<li>Find and click on the invited user <\/li>\n\n\n\n<li>Choose <strong>Revoke invite<\/strong> option<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"774\" height=\"404\" src=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-24-at-10.47.00.png\" alt=\"\" class=\"wp-image-683\" style=\"width:360px\" srcset=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-24-at-10.47.00.png 774w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-24-at-10.47.00-300x157.png 300w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-24-at-10.47.00-768x401.png 768w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Workspace admin<\/h3>\n\n\n\n<p>To revoke an invite as a workspace admin:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <strong>Workspaces <\/strong>page<\/li>\n\n\n\n<li>Choose the workspace you invited the user to<\/li>\n\n\n\n<li>Find the invitee in the list of members <\/li>\n\n\n\n<li>Click the <strong>three-dots menu<\/strong> next to user status <\/li>\n\n\n\n<li>Choose <strong>Revoke invite <\/strong>option<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1010\" height=\"300\" src=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-25-at-14.56.12.png\" alt=\"\" class=\"wp-image-695\" style=\"width:414px;height:auto\" srcset=\"https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-25-at-14.56.12.png 1010w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-25-at-14.56.12-300x89.png 300w, https:\/\/cake.com\/help\/wp-content\/uploads\/2024\/11\/Screenshot-2025-06-25-at-14.56.12-768x228.png 768w\" sizes=\"auto, (max-width: 1010px) 100vw, 1010px\" \/><\/figure>\n\n\n\n<p>After revoking, the invitee is removed from the <strong>Members<\/strong> list.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delete user profile from organization<\/h2>\n\n\n\n<p>Owners can delete a user&#8217;s personal data from an organization via the <strong>Members<\/strong> page.<\/p>\n\n\n\n<p class=\"note\">User must be <strong>deactivated<\/strong> before they can be deleted from the workspace\/organization.<\/p>\n\n\n\n<p>To delete user profile:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the <strong>Members<\/strong> page<\/li>\n\n\n\n<li>Select the <strong>Delete user <\/strong>option<\/li>\n\n\n\n<li>Confirm the deletion<\/li>\n<\/ol>\n\n\n\n<p>After deletion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User receives confirmation email<\/li>\n\n\n\n<li>User\u2019s personal data is permanently removed<\/li>\n\n\n\n<li>User\u2019s workspace data remains available<\/li>\n\n\n\n<li>User&#8217;s name is replaced with an alias &#8216;deleteduser&#8217;<\/li>\n\n\n\n<li>User is removed from all pages containing their data<\/li>\n\n\n\n<li>If this was their only organization, their account is fully deleted<\/li>\n<\/ul>\n\n\n\n<p>Deleted user loses access to the organization and their deleted profile. If re-invited, they are treated as new users.<\/p>\n\n\n\n<p class=\"note\">If a deleted user belongs to other organizations, they will remain in those organizations unless specifically deleted.  <\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"129\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this article helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-up-cls-1{fill:#c9c9c9;}.thumb-up-cls-2{fill:#e1e1e1;}.thumb-up-cls-3{fill:#676767;}<\/style>\r\n       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to deactivate and delete a user from your organization. &#8230;","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-129","post","type-post","status-publish","format-standard","hentry","category-users"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"isidora.komaromi@cake.com","author_link":"https:\/\/cake.com\/help\/author\/isidora-komaromicake-com\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Deactivate and Delete User Account - CAKE.com Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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