{"id":3085,"date":"2024-12-27T12:19:19","date_gmt":"2024-12-27T12:19:19","guid":{"rendered":"https:\/\/cake.com\/blog\/?p=3085"},"modified":"2026-02-19T10:18:20","modified_gmt":"2026-02-19T10:18:20","slug":"non-tech-project-managers-in-saas-culprit-explained","status":"publish","type":"post","link":"https:\/\/cake.com\/blog\/non-tech-project-managers-in-saas-culprit-explained\/","title":{"rendered":"A Non-Tech Project Manager Could Hinder Company Productivity"},"content":{"rendered":"\n<p>The current trend of hiring non-tech managers to lead tech teams isn\u2019t a novelty. For decades, companies and teams in different industries have been led by people who aren\u2019t necessarily experts in those fields. But, is hiring managers with no tech background the best option for this industry?<\/p>\n\n\n\n<p>We went through conversations among software engineers in public forums and debated this issue with multiple engineers \u2014 turns out, a non-tech manager might not be the best person to lead a tech team.<\/p>\n\n\n\n<p>We\u2019re bringing you key problems a non-tech manager can bring and what companies can do to solve them.<\/p>\n\n\n\n<ul class=\"wp-block-list key-takeaways\">\n<li class=\"has-normal-font-size\">Without a tech background, managers can bring inefficiencies to problem-solving, providing clarifications, and setting deadlines and success metrics.<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Due to these inefficiencies, many tech employees could lose trust in non-tech managers and lack of confidence in managers\u2019 abilities.<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Companies could train tech employees in people management instead.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 id=\"non-tech-managers-could-bring-inefficiency\" class=\"wp-block-heading\">Non-tech managers could bring inefficiency<\/h2>\n\n\n\n<p>CEO of Scalable Path, a software staffing agency, <a href=\"https:\/\/www.linkedin.com\/in\/damienf\/\" target=\"_blank\" rel=\"noreferrer noopener\">Damien Filiatrault<\/a>, believes that non-tech managers\u2019 <em>\u201clack of fundamental understanding of technical principles could mean they don&#8217;t have the full context to make informed decisions, which can result in inefficient or delayed resolution of issues.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>For instance, he claims that when developers get stuck on projects with issues in optimizing a database query or integrating an API, <em>\u201ca non-tech manager may not fully understand the urgency or complexity of these issues, leaving developers unsupported. This can result in frustrations and a lack of confidence among the developers, eventually slowing down the project&#8217;s momentum.\u201d<\/em><\/p>\n\n\n    \n    <div class=\"flexible-banner banner-blue-dark flex items-center py-4 pt-10 px-10 mb-8 overflow-hidden md:pt-4\">\n        <div class=\"banner-container w-full\">\n            <div class=\"flex items-center justify-center gap-10 flex-col md:flex-row\">\n                <div class=\"flex-1\">\n                                            <p class=\"font-humansans !text-2xl text-center !leading-tight text-white !mb-6 md:!mb-3 md:text-left md:!text-xl\">Get 3 enterprise tools for the price of 1<\/p>\n                                        \n                                            <p class=\"!text-sm text-white text-center md:text-left md:!text-xs !mb-6 md:!mb-3\">Cut your costs in half while keeping productivity at full throttle. Get Clockify, Pumble, and Plaky at a 53% discount with the CAKE.com Productivity Bundle.<\/p>\n                                        \n                    <div class=\"flex justify-center gap-3 mt-4 md:justify-start\">\n                                                    <a href=\"https:\/\/cake.com\/bundle\"  class=\"btn btn-secondary !text-xs font-normal px-6 py-2\">\n                                Get started                            <\/a>\n                                                \n                                                    <a href=\"https:\/\/cake.com\/try\"  class=\"btn btn-transparent-no-border !text-xs font-normal px-6 py-2\">\n                                Learn more                            <\/a>\n                                            <\/div>\n                <\/div>\n                \n                                    <div class=\"banner-image\">\n                        <img decoding=\"async\" src=\"https:\/\/cake.com\/blog\/wp-content\/uploads\/2025\/12\/banner-pricing.png\" alt=\"Get 3 enterprise tools for the price of 1\">\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n\n\n<h2 id=\"non-tech-managers-may-have-trouble-understanding-metrics\" class=\"wp-block-heading\">Non-tech managers may have trouble understanding metrics<\/h2>\n\n\n\n<p>Our contributor <a href=\"https:\/\/www.linkedin.com\/in\/adam-g-hamilton\/\" target=\"_blank\" rel=\"noreferrer noopener\">Adam Hamilton<\/a>, CEO of REI Hub, explains that understanding how much time a task takes and creating success metrics are crucial parts of a manager\u2019s job. He adds that, without extensive knowledge of what a specific task entails, it\u2019s difficult for a non-tech manager to <a href=\"https:\/\/plaky.com\/learn\/project-management\/project-deadline\/\" target=\"_blank\" rel=\"noreferrer noopener\">set the correct deadline<\/a> or evaluate the quality of work:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cake.com\/blog\/wp-content\/uploads\/2024\/12\/Adam-Hamilton.jpeg\" alt=\"\" class=\"wp-image-4415\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em><em><em><em><em><em><em><em><em>\u201cWhen you understand what [your team is] doing, you have a better grasp on how strenuous and time-consuming things are, as well as just how realistic the goals you are setting for your team are.\u201d<\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<p>Filiatrault adds that indicators a non-tech manager can assess (such as deadlines, expectations, generated ROI) overlook the<em> \u201csubtleties of technical success, including, but not limited to, the quality of coding, system architecture, and proper tech debt usage. This could potentially hinder the team&#8217;s ability to deliver sustainable, high-quality solutions.\u201d<\/em><\/p>\n\n\n\n<p>He highlights that technical managers are better at examining API response times, error rate reductions, and software performance benchmarks. Filiatrault believes tech managers <em>\u201cinherently understand the technical context behind metrics and can advocate for resolving foundational issues that might not show immediate results but are critical for future success.\u201d<\/em><\/p>\n\n\n\n<h2 id=\"non-tech-managers-might-build-trust-harder\" class=\"wp-block-heading\">Non-tech managers might build trust harder<\/h2>\n\n\n\n<p>In an environment in which a manager has a limited understanding of the tech space and difficulties solving problems, employees might question the manager\u2019s competencies, build frustration, and lose trust.&nbsp;<\/p>\n\n\n\n<p>Filiatrault notes that a non-tech manager\u2019s ability to optimize processes and encourage teamwork can <a href=\"https:\/\/cake.com\/blog\/remote-teams-building-trust\/\" target=\"_blank\" rel=\"noreferrer noopener\">create a more trustworthy working environment<\/a>. But, their lack of technical knowledge could also undermine trust:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cake.com\/blog\/wp-content\/uploads\/2024\/12\/Damien-Filiatrault.jpeg\" alt=\"\" class=\"wp-image-4416\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em><em><em><em><em><em><em><em><em>\u201c<em>Teams depend on leaders to fairly assess workloads, prioritize tasks effectively, and make decisions based on technical feasibility. Non-tech managers tend to have a somewhat myopic view of the work at hand, which can create tension within a team of developers as their understanding may be limited.\u201d<\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<p>After 14 years of experience in tech hiring, Filiatrault\u2019s company now favors managers with tech backgrounds, as they\u2019ve been proven to be a better choice:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cake.com\/blog\/wp-content\/uploads\/2024\/12\/Damien-Filiatrault.jpeg\" alt=\"\" class=\"wp-image-4416\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em><em><em><em><em><em><em><em><em><em>\u201cThe technical background of tech managers allows them to formulate solutions to technical problems, supervise developers, and respond to issues that require decision-making quickly. Because [such managers] understand the nuances of the development phase, they are able to communicate better with the developers, thus fostering trust and making them more effective in leading the team.\u201d<\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 id=\"the-bottom-line-opt-for-upskilling-your-tech-employees\" class=\"wp-block-heading\">The bottom line: Opt for upskilling your tech employees&nbsp;<\/h2>\n\n\n\n<p>The emergence of non-tech managers raises the question \u2014 are tech employees\u2019 administrative and soft skills that bad? Doesn\u2019t it make more sense to upskill your tech employees to prepare them for managerial roles instead of hiring non-tech managers?&nbsp;<\/p>\n\n\n\n<p>The lack of interest in managerial positions could be the issue, as <a href=\"https:\/\/coderpad.io\/survey-reports\/coderpad-and-codingame-state-of-tech-hiring-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">CoderPad research<\/a> shows that 36% of software developers worldwide aren\u2019t interested in becoming managers. Still, this leaves the majority of tech workers who\u2019d like to take on a people management role. Hiring an external non-tech supervisor instead of your employee who\u2019s interested in management could negatively affect their job motivation and <a href=\"https:\/\/pumble.com\/blog\/employee-communication-and-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">engagement<\/a>. Discussing career goals with employees and preparing workers with potential and desire to advance could be a better option.&nbsp;<\/p>\n\n\n\n<p>This brings us to another possible issue: the lack of training. A <a href=\"https:\/\/www.mindtools.com\/thought-leadership\/reports\/building-better-managers\/\" target=\"_blank\" rel=\"noreferrer noopener\">2024 YouGov and Mindtools study<\/a> found that 50% of workers didn\u2019t receive support when promoted to managerial roles. Furthermore, 42% of those who received training were unsatisfied with its quality. The same study also claims that managers who received proper training are much better at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-normal-font-size\">Setting goals,<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Providing guidance, and<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Building trust.<\/li>\n<\/ul>\n\n\n\n<p>So, instead of giving up on tech employees because they lack managerial skills and preventing those who want to become managers from progressing by opting for an external hire, companies could train existing tech workers for these roles.<\/p>\n\n\n\n<p>Non-tech managers spent years working on their skills, so why not give your employees the same chance? By upskilling employees who want to become managers, you\u2019ll reduce the risk of non-tech people lowering the effectiveness and trust in the company.&nbsp;<\/p>\n\n\n\n<p>If you\u2019d like to know how and when to upskill (and reskill) your employees, check out our <a href=\"https:\/\/cake.com\/blog\/employee-reskilling-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">comprehensive reskilling guide<\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forums and discussions with software engineers allowed us to determine why hiring a non-tech PM may not be the best idea for tech teams.<\/p>\n","protected":false},"author":23,"featured_media":3088,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62],"tags":[],"class_list":["post-3085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workplace-productivity"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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